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    Terms of Service

    Last Updated: March 19, 2026

    Welcome to Hawaii Contractor Pro ("Platform," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our contractor directory and marketplace platform serving the Hawaiian Islands. By accessing or using the Platform, you ("User," "you") agree to be bound by these Terms.

    1. Definitions

    • "Homeowner" means an individual who uses the Platform to find, compare, and contact contractors for home improvement projects.
    • "Contractor" means a business or individual who is listed in the Platform directory, whether claimed or unclaimed.
    • "Claimed Profile" means a contractor listing that has been verified and managed by the contractor themselves.
    • "Lead" means a homeowner project inquiry or quote request submitted to one or more contractors through the Platform.
    • "Exclusive Lead" means a lead sent to only one contractor for a given project.
    • "Comparison Lead" means a lead for a project where the homeowner has requested quotes from multiple contractors.
    • "Lead Credit" means the unit of currency used by contractors to unlock and respond to homeowner leads.
    • "Team Member" means a user invited to manage a contractor's business profile under defined role-based permissions.
    • "DCCA" means the Hawaii Department of Commerce and Consumer Affairs.

    2. Platform Services

    Hawaii Contractor Pro provides a directory and marketplace connecting Hawaii homeowners with licensed contractors. Our services include:

    • Contractor directory with search and filtering by island, specialty, and ratings
    • DCCA license verification status display
    • Better Business Bureau (BBB) rating integration
    • Project creation with photo uploads for homeowners to describe their needs
    • Exclusive and comparison lead distribution to contractors
    • Quote requests and contractor-homeowner messaging
    • Review and rating system
    • AI-powered contractor matching and project assistance (Aloha Helper)
    • Push notifications for lead alerts and messages
    • Contractor referral program
    • Multi-user business accounts with team management

    We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

    3. Account Registration

    By creating an account, you represent and warrant that:

    • You are at least 18 years of age and have the legal capacity to enter into these Terms
    • All information you provide is accurate, current, and complete
    • You will maintain the security of your account credentials
    • You will promptly notify us of any unauthorized access to your account
    • You are responsible for all activities that occur under your account, including those of invited team members

    4. Homeowner Terms

    4.1 Project Creation & Photo Uploads

    Homeowners may create projects describing their home improvement needs and upload up to six (6) photographs to illustrate the scope of work. All project descriptions and photos must be accurate, relate to legitimate home improvement projects, and not contain misleading or false information. You agree not to include personally identifiable information (such as phone numbers, email addresses, or home addresses) in project descriptions or photos.

    4.2 Photo Storage & Optimization

    Photos uploaded to projects are stored at high quality and made available to contractors who receive your lead. To optimize storage, project photos older than fourteen (14) days may be automatically compressed to a reduced file size. This process preserves visual quality sufficient for project evaluation while reducing server storage costs. Original full-resolution files are not retained after compression.

    4.3 Lead Types

    When you send a quote request to a single contractor, it is classified as an Exclusive Lead. If you request quotes from multiple contractors for the same project, all leads for that project become Comparison Leads. Contractors can see whether a lead is exclusive or comparison, but they cannot see which other contractors have received the same project.

    4.4 Contractor Selection

    You are solely responsible for selecting and hiring contractors. While we provide verification data, you should independently verify contractor credentials, obtain multiple quotes, check references, and confirm insurance coverage before entering into any agreement.

    4.5 Reviews

    You may leave reviews for contractors you have hired. All reviews must be honest, based on actual experience, and comply with our content guidelines. We reserve the right to remove reviews that violate these Terms.

    5. Contractor Terms

    5.1 Listing Information

    Contractor listings are created from public DCCA records. Contractors may claim their profile by verifying their license number. By claiming a profile, you certify that you are authorized to represent the business.

    5.2 License Compliance

    You represent that you hold all required licenses for the services you offer and will maintain active license status. If your license status changes, your profile may be updated or flagged accordingly.

    5.3 Subscription Tiers & Lead Credits

    Contractors may subscribe to premium tiers (Starter, Pro, Premier) for enhanced features including lead credits, contact visibility, and priority placement. Each tier includes a monthly allocation of lead credits. Lead credits are consumed when you claim or respond to a homeowner lead. Unused credits may roll over for a limited period as defined by your plan. All subscriptions are month-to-month with no cancellation fees. We reserve the right to modify pricing with 30 days notice.

    5.4 Lead Credits & Claiming Leads

    Lead credits are non-refundable once used to claim a lead, except in cases of demonstrable fraud or platform error, at our sole discretion. The credit cost for a lead is determined by the project's budget tier. Once you claim a lead, you gain access to the homeowner's contact information and project photos. You may purchase additional credits beyond your monthly allocation.

    5.5 Responding to Quotes

    When responding to quote requests, all pricing and timeline estimates must be provided in good faith. Bait-and-switch pricing or misleading quotes are prohibited and may result in account suspension.

    5.6 Team Accounts & Departments

    Businesses may create department sub-profiles and invite team members by email. Team members are assigned roles (Owner, Manager, Staff, Viewer) with corresponding permissions controlling access to profile editing, quotes, billing, and team management. The account owner is responsible for all actions taken by their team members. Team member access can be revoked at any time by the account owner or manager.

    5.7 Referral Program

    Contractors may refer other contractors to jobs they cannot fulfill. If the referred contractor claims the lead, both the referring and referred contractors may receive bonus lead credits as defined by the referral program terms. Abuse of the referral program, including self-referrals or fraudulent referrals, will result in forfeiture of credits and possible account suspension.

    5.8 Auto-Recharge for Lead Credits

    Contractors may enable an optional auto-recharge feature that automatically purchases additional lead credits when their balance falls below a self-selected threshold. By enabling auto-recharge, you expressly authorize Hawaii Contractor Pro to charge the payment method you have saved on file for the credit pack amount you selected, each time your credit balance drops to or below your configured threshold.

    • Auto-recharge only occurs when you have explicitly enabled the feature and saved a valid payment method.
    • You choose both the credit threshold (the balance level that triggers a recharge) and the credit pack size to purchase.
    • Each auto-recharge transaction is charged at the then-current à la carte credit pack price.
    • You may disable auto-recharge at any time from your contractor dashboard — no penalties or fees apply.
    • Auto-recharged credits are subject to the same non-refundable terms as manually purchased credits (see Section 5.4).
    • We will send a notification each time an auto-recharge charge is processed, including the amount charged and credits added.
    • If a saved payment method is declined, auto-recharge will be paused and you will be notified. No retry will occur until you update your payment method.

    6. Contact Information & Privacy

    Contact Privacy Protections

    Homeowner contact information (including phone numbers) is not visible to contractors until a lead is claimed using lead credits or a quote is accepted. This protects homeowner privacy and ensures contractors have a genuine interest before contact details are shared. All communication should initially occur through the Platform's in-app messaging system for project verification and dispute protection.

    7. AI-Powered Features

    The Platform includes AI-powered features such as the Aloha Helper chat assistant and contractor matching. By using these features, you acknowledge that:

    • AI recommendations are suggestions only and should not be relied upon as professional advice
    • AI-generated content (including contractor matches and project guidance) may not be fully accurate
    • Your interactions with AI features may be logged and analyzed to improve service quality
    • AI features do not replace the need for independent verification of contractor qualifications

    8. Market Watch Reports

    Market Watch is included with the Growth, Pro and Enterprise plans. It gathers publicly available information on a schedule and shows it in your contractor dashboard: review ratings and recent review text from public business listings, comparable businesses shown for your trade and island, your position in local map search results, and recently sold homes on the islands you serve.

    Job alert timing and order depend on your plan. Pro and Enterprise listings are notified when a matching job is posted, Growth listings 15 minutes later, Starter listings 45 minutes later, and free or unclaimed listings 2 hours later. Where an Enterprise listing is the only Enterprise business in a trade on an island, no other listing is notified for the first 30 minutes. Text message alerts are included with Growth, Pro and Enterprise, require a mobile number on file, and can be switched off at any time in your notification settings. Message and data rates from your carrier may apply. Timings are targets, not guarantees, and may change as the service changes.

    • All figures come from third-party public sources. They are point-in-time snapshots, may be incomplete or out of date, and are not verified by us.
    • Market Watch is provided for guidance only. It is not business, legal, or financial advice, and it does not predict leads, sales, or search rankings.
    • Information about other businesses and about properties is public data shown for comparison. It does not imply any affiliation with, endorsement by, or representation of those businesses or property owners.
    • Property and ownership information must not be used for harassment, or in any way that breaks applicable marketing, privacy, or do-not-contact laws. You are responsible for how you contact anyone.
    • How often reports refresh, which sources we use, and which figures are included may change, and individual checks may fail or return nothing.
    • Access ends when your Growth or Pro plan ends. Reports already collected are not provided as an export.

    9. Push Notifications

    You may opt in to receive push notifications for lead alerts, new messages, and platform updates. You can manage your notification preferences in your account settings or through your device's notification settings at any time. Opting out of push notifications will not affect your ability to use the Platform, but you may miss time-sensitive lead opportunities.

    10. Verification Disclaimers

    Important Disclaimers

    • DCCA Data: License verification data is sourced from public DCCA records and may not reflect real-time status changes. Always verify directly with DCCA for critical decisions.
    • BBB Ratings: BBB data is provided by the Better Business Bureau and is subject to their policies and accuracy.
    • Google Reviews: Review data sourced from Google is subject to Google's terms and may not reflect the most current ratings.
    • No Endorsement: Listing on our Platform does not constitute an endorsement, recommendation, or guarantee of any contractor's work quality, reliability, or suitability.

    11. User Conduct

    You agree not to:

    • Provide false or misleading information
    • Impersonate another person or business
    • Harass, abuse, or threaten other users
    • Post spam, advertisements, or solicitations outside of legitimate use
    • Attempt to circumvent Platform security or scrape data
    • Use the Platform for any illegal purpose
    • Submit fake reviews or manipulate ratings
    • Claim a contractor profile you are not authorized to represent
    • Upload photos that are obscene, offensive, or unrelated to a home improvement project
    • Include personally identifiable information in project descriptions
    • Abuse the referral program through self-referrals or fraudulent activity

    12. Platform Relationship

    We Are a Marketplace, Not a Contractor

    Hawaii Contractor Pro is a platform that connects homeowners with contractors. We do not perform any contracting work, provide construction services, or act as a general contractor. Any agreement between a homeowner and contractor is solely between those parties.

    We are not responsible for the quality, safety, legality, or completion of any work performed by contractors found through our Platform.

    13. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWAII CONTRACTOR PRO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

    • Any indirect, incidental, special, consequential, or punitive damages
    • Loss of profits, data, use, or goodwill
    • Any damages arising from contractor work or disputes
    • Inaccuracies in verification data from third-party sources
    • Loss of or damage to uploaded photos or project data
    • Inaccurate AI-generated recommendations or content
    • Any damages exceeding the fees paid by you in the twelve (12) months preceding the claim

    14. Indemnification

    You agree to indemnify, defend, and hold harmless Hawaii Contractor Pro and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any dispute between you and a contractor or homeowner; or (e) content you upload, including photos and project descriptions.

    15. Intellectual Property

    The Platform, including all content, features, and functionality, is owned by Hawaii Contractor Pro and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent. By uploading photos or content to the Platform, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content in connection with Platform operations.

    16. Termination

    We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination:

    • Your right to access the Platform ends immediately
    • We may delete your account data, including uploaded photos, after 30 days
    • Contractor profiles may revert to unclaimed status
    • Outstanding subscription fees remain due
    • Unused lead credits are forfeited and non-refundable
    • Team member access is revoked immediately

    16a. Deleting Your Account

    You can delete your account yourself from Account Settings. Homeowners and contractors both have this option. When you confirm deletion:

    • Any active subscription is cancelled immediately. We do not refund fees already paid, and unused lead credits are forfeited.
    • Your profile, and any business listing you own, is hidden from the site the same day.
    • You have 30 days to cancel the deletion by signing in and choosing "Keep my account." A cancelled subscription is not restored; you would need to subscribe again.
    • After 30 days we permanently erase your personal details, photos, reviews you wrote, notifications, and sign-in access. This cannot be undone.
    • Messages and quotes you exchanged with other people stay in their records with your details removed, so the other party keeps their own history.

    Contractors can also remove only their business listing and keep their login. Removing a listing is permanent: it deletes the listing's photos, description, and contact details, cancels any paid plan without refund, and records the license number and business name so the business is not recreated when we import new state license data. To have a removed business restored, contact us at the address in Section 20.

    We retain limited records of deletions, payments, and legally required information after erasure, as described in our Privacy Policy.

    17. Dispute Resolution

    Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in Honolulu, Hawaii, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action.

    18. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions.

    19. Changes to Terms

    We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised Terms.

    20. Contact Us

    If you have questions about these Terms, please contact us at legal@hawaiicontractorpro.com.